Ideas

Action Design hosts a conversation with Diana Smith and Jeff Wetzler. Join us to explore the ideas, stories and tactics in their forthcoming books.

After some extended discussion of a case, when I asked students what they might actually say in the situation, all the insights that the class had developed in the discussion completely evaporated.

A matrix is designed to create conflict. If conflict is not surfacing, it is a sign that the matrix is not working, and the natural conflicts are being hidden and acted out in dysfunctional ways.