What Might You Say?

After some extended discussion of a case, when I asked students what they might actually say in the situation, all the insights that the class had developed in the discussion completely evaporated.

F.J. Roethlisberger, The Elusive Phenomena
Learn More →

Conflict in Matrix Organizations

A matrix is designed to create conflict. If conflict is not surfacing, it is a sign that the matrix is not working, and the natural conflicts are being hidden and acted out in dysfunctional ways.

Jay Galbraith, Designing Matrix Organizations that Actually Work
Learn More →