What Might You Say?

After some extended discussion of a case, when I asked students what they might actually say in the situation, all the insights that the class had developed in the discussion completely evaporated.

F.J. Roethlisberger, The Elusive Phenomena
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Conflict in Matrix Organizations

A matrix is designed to create conflict. If conflict is not surfacing, it is a sign that the matrix is not working, and the natural conflicts are being hidden and acted out in dysfunctional ways.

Jay Galbraith, Designing Matrix Organizations that Actually Work
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I received tremendous value from coaching with Action Design. You asked the tough questions that made me stop and reflect. And you helped me work through difficult scenarios until I really felt, Yes, that is what I want to say.

OD professional, pharmaceutical industry

Enhancing our capacity for generative conversation, especially in dealing with highly contentious issues, is vital in building learning organizations. The work of Action Design is an essential foundation in developing this capacity.

Peter Senge, Founding Chairperson, Society for Organizational Learning